Return Policy

We all know that it is not easy to buy formal dresses online because every dress is in different sizes. When you search and find a dress for you at Fancyvestido.com you are advised to try on your chosen dress as soon as the package arrives, without removing the tags, altering or washing the dress.

If you are uncertain about the size you should order, check our size chart to obtain your measurements. If the size chart shows two sizes that meet your measurements, we suggest you choose the larger size as it is much easier to be taken in than let out. If you have any other questions about our dresses or our services, please send an email to service@fancyvestido.com.

Address: Room 708, Urban Lighting Technology Building, No. 11 Changjingmiao Street, Jinchang, Suzhou City, Jiangsu Province, China

Zip Code: 215000

Cancellation

For wedding apparel and special occasion dresses (prom dresses, homecoming dresses, etc):

Cancellation Period	Refund
Within 24 hours	Full refund of the total amount
After 24 hours and within 72 hours	70% refund of the total amount
After 72 hours and within 120 hours	50% refund of the total amount
After 120 hours	Refund of shipping fee only

Once the order is shipped out, there is no way to cancel it.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

For clothes, accessories, etc.

Orders canceled before shipment will get a refund of the total amount. If you have any questions about other categories, please contact our customer service at service@fancyvestido.com.

Return

If you would like to return your order, please contact our customer service (service@fancyvestido.com) within 14 days (including weekends and holidays) once you get it.

Inspect & Contact

After you receive your item, please check it the right way, and try it on as soon as possible without removing the tags, altering, or washing the dress. If there is something wrong with our product, please contact our customer service within 14 days of your order's delivery date. If you want to return it, please include your order number and an explanation and photographs or videos to show the reason for the return.

We do not accept any return if our product is used or damaged, and we have a 14-day requirement. That's enough time for you to make sure the item is well-made.

Ship It Back

Once Customer Service has approved your request, please send the item back to us as soon as possible. Also, email us a proof of postage (receipt + tracking number).

All returned items must be in brand-new condition, unused with original tags and packaging, and without any perfume. Or we can not refund.

Refund Processed

Once received at our facility, your return will be processed immediately.

If a refund is processed, it is generally returned via the original payment method.
The funds typically return to your account within 3 to 15 business days, though the actual time it takes for the money to arrive depends on the processing speed of your card-issuing bank.

Return shipping and customs fees are the responsibility of the customer; delivery charges are also nonrefundable.

The following items cannot be returned, refunded or exchanged:

Items On Clearance

Accessories

Customized Items

Specials (such as 70% off section / 30% off section)

We are not liable for return item(s) that are lost or damaged or for Packages to be inspected by customs (the customer should pay the customs clearance), please keep the receipt with tracking information, please keep the receipt with tracking information.