Return Policy

We realize that it is difficult for you to purchase products online especially formal dresses, and we really want you to be happy with your purchase in our site Upon the arrival of your package, we encourage you to check and try on your dress as soon as possible without removing the tags, altering, or washing the dress.
Also before you place the order, highly suggest you refer to our size chart and measurement guides to choose your correct size or color. All our dresses are true to size chart.


1)For wedding apparel and special occasion dresses (prom dresses, homecoming dresses.etc ):
Orders canceled within 72 hours since paid will get full refund.
Orders canceled after 72 hours since paid before shipment will get 80% refund of total amount.
Once order is shipped out, there is no way to cancel it.

2)For clothes,accessories etc.
Orders canceled before shipment will get full refund.

If you have any questions about other categories, please contact our customer service:

If you would like to cancel your order, please contact our customer service ( in 3 days once you got it. 

1) After you received your item, please check it right way, and try on as soon as possible without removing the tags, altering, or washing the dress.

If there is something wrong with our product, please contact our customer service within 3 days of your order's delivery date*. If you want to return it, please include your order number and an explanation and photographs or vidoes to show the reason for the return.

PS:We do not accept any return if our product is used or damaged, and we have 3 days requirement. That's enough time for you to make sure the item is well made.

And we do not have try on situation return. We do not accept return that purchase two or three or more products to try them on and just need one, would live to return the rest back)

2)Once Customer Service has approved your request, please send the item back to us as soon as possible. Also email us the shipping information:

a)Photos of the package you send back;

b) Tracking number;

PS:All returned items must be in brand-new condition, unused and with original tags and packaging and without any perfume.Or we can not refund.

(We are trying our best to improve our customer’s shopping experience, just be honest. )

3) Once received at our facility, your return will be processed immediately.

PS: As for the return shipping cost, you had to pay for it by yourself.