Cancellation:
Orders canceled within 48 hours since paid will get a full refund.
Orders canceled after 72 hours since paid before shipment will get a 70% refund of the total amount.
Once the order is shipped out, there is no way to cancel it.
2)For clothes, accessories, etc.
Orders canceled before shipment will get a full refund.
Return:
If you would like to return your order, please contact our customer service (service@fancyvestido.com) within 7 days once you get it.
1) After you receive your item, please check it the right way, and try it on as soon as possible without removing the tags, altering, or washing the dress.
If there is something wrong with our product, please contact our customer service within 7 days of your order's delivery date*. If you want to return it, please include your order number and an explanation and photographs or videos to show the reason for the return.
PS: We do not accept any return if our product is used or damaged, and we have a 7-day requirement. That's enough time for you to make sure the item is well-made.
2) Once Customer Service has approved your request, please send the item back to us as soon as possible. Also, email us a proof of postage (receipt + tracking number).
PS: All returned items must be in brand-new condition, unused with original tags and packaging, and without any perfume. Or we can not refund.
(We are trying our best to improve our customers’ shopping experience, just be honest. )
3) Once received at our facility, your return will be processed immediately.
PS: The return shipping fee is the responsibility of the customer; delivery charges are also nonrefundable.
Note:
- Please note that if you refuse the delivery of your package we will not be able to accept the return.
- Returns that are late because you were away on holiday or your event was canceled will be refused - no exceptions.
- We do not have try-on situation returns. As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Please double-check your order before we process your order.
- Custom dresses are made specifically for the color and style you provide. That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns or exchange on custom dresses. Please double-check your order details before ordering.
- We are not liable for return item(s) that are lost or damaged or for Packages to be inspected by customs (the customer should pay the customs clearance), please keep the receipt with tracking information, please keep the receipt with tracking information.
- Returning items back to us from outside Europe - please be aware you will need to provide customs with the correct information on your return, please state that it's returned goods with no value, we will not be held responsible if your return is returned back to you.
- We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock.